Business Analyst/ICT Consultant

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.  

About the role

As a Business Analyst / ICT Consultant at Legal Aid NSW, you’ll play a key role in improving how we deliver legal services through smarter systems and technology. You’ll work closely with stakeholders across the organisation to understand business needs, analyse current systems, and help shape practical, fit-for-purpose ICT solutions that support our strategic goals.

Key Responsibilities:

• Review and analyse existing systems, applications and processes to support ICT strategy
• Conduct research and use data to identify trends and inform business priorities
• Build strong relationships with users, technical teams and stakeholders to understand and resolve issues
• Provide clear, accurate advice on technical matters to support business requirements
• Translate business needs into effective, fit-for-purpose ICT solutions

About you

You’re a strategic thinker with a strong understanding of how technology can support and improve business outcomes. With a background in ICT or a related field, you bring experience in analysing business needs, services and processes to identify opportunities for improvement. You’re confident working across teams, translating complex information into clear solutions, and building trusted relationships with stakeholders. Your ability to manage challenges, communicate effectively and deliver results makes you a valuable contributor to meaningful change.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. 

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.

For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347.

To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
• Find out more at Working at Legal Aid NSW 

The essential requirements for this role

You must:

• Be willing to do a Criminal Record Check
• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• Hold relevant tertiary and/or professional qualifications in ICT or related discipline or demonstrated experience reviewing and analysing organisational business intentions, services, processes and information needs to identify changes leading to business improvements

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

• Your resume (no more than 5 pages)
• Cover letter (no more than 2 pages). In your cover letter, please answer the following 2 (two) targeted questions:

1. Describe a time when you analysed a business process or system and identified an opportunity for improvement. What steps did you take and what was the outcome?
   
   
2. How have you worked with stakeholders to understand their needs and translate them into effective ICT solutions? What approach did you use to build trust and ensure the solution was fit for purpose?

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months

Do you need help to apply?

If you have questions about the role, you can reach out to Craig Cole, Talent Acquisition Business Partner, at craig.cole@legalaid.nsw.gov.au

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.

Closing Date: 3rd November 2025 at 11.59pm